Audits against proprietary schemes, standards or processes: verify the quality and compliance of dealerships, workshops and automotive networks
In the automotive sector, ensuring high standards of quality, compliance and customer experience across the entire sales and service network is essential to protect brand value and meet market expectations.
RINA’s Automotive Audits enable car manufacturers, rental companies, dealerships, workshops and service networks to verify the implementation of corporate standards, monitor operational performance and identify opportunities for improvement. Through independent audits and structured methodologies, we assess the compliance of sales, logistics and after-sales processes.
What we offer
RINA provides Automotive Audit services to assess the compliance of sales, service and after-sales networks with requirements defined by the organisation or with reference standards applicable to the automotive sector.
Activities may include:
Depending on the type of audit, the activity concludes with the issue of a compliance report or, in the case of a certification audit against a proprietary scheme, a certificate of conformity confirming compliance with the requirements of the applicable scheme.
Where necessary, a preliminary analysis may be carried out to identify any gaps against the applicable requirements, in accordance with the principles of ISO/IEC 17065.
Where applicable, RINA also provides a dedicated web platform for the prior upload of documentation and a preliminary review of the level of compliance. This approach enables potential critical issues to be identified at an early stage and helps organisations approach the audit with greater awareness and effectiveness.
The service is intended for car manufacturers, importers, long-term rental companies, dealerships, service networks, fleets and operators across the entire automotive value chain.
RINA operates according to rigorous principles of independence, impartiality and integrity. Our auditors have direct experience in the automotive sector and understand the dynamics of dealerships, workshops, service networks and after-sales organisations, ensuring reliable assessments based on industry best practices.
Frequently Asked Questions
It is an assessment carried out against a specification developed by the organisation and validated by RINA, defining the requirements, quality standards and control criteria applicable to the network.
Car manufacturers, dealerships, importers, rental companies, corporate fleets, workshops and service networks.
The model must be developed by competent parties, validated by a Certification Body, ratified by an impartiality oversight committee and made publicly available. It must also provide for third-party control and monitoring activities and, as an essential basis, comply with applicable laws and industry regulations.
The company develops its own specification with specific quality standards. RINA assesses its compliance with the main industry standards and validates it. RINA then performs an audit to determine whether the process meets the specification requirements and, if compliance is confirmed, issues the certificate.
ISO/IEC 17065 is the international standard defining requirements for bodies certifying products, processes and services. RINA applies these principles when assessing and validating proprietary schemes, ensuring impartiality, transparency and reliability throughout the certification process.
