Automotive audits

Corporate identity, mystery and warranty audit

Audits in the automotive sector include a wide range of tasks, all related to the need to guarantee the utmost control of the production process - from design to execution and through to sales and after-sales service - as well as identifying and preventing every possible risk factor. 

The activity is carried out in accordance with the RINA governance model, which safeguards impartiality and prevents conflict of interest situations

Deliverables

Corporate identity audit
RINA checks that all dealers conform to the Corporate Identity, as they are all required to express and transmit the brand's values, in order to create a unique image that can be recognised internationally. Signage, logos, furnishing, merchandising and contracts are some of the Corporate Identity components.

Standard audit
RINA checks conformity to quality, administrative management, and brand standards, in all sales and after-sales networks: importers, dealers, and workshops are required to respect guidelines and specifications drawn up by the automobile manufacturer.

Mystery audit
RINA checks Customer Satisfaction by means of audits done by real or mystery clients, who represent typical users in the sector and are specifically trained. These audits cover the sales and the after-sales networks, in order to ascertain the quality of the service and products, application of procedures, and professionalism of staff.

Warranty audit
RINA certifies the professionalism of after-sales networks, in relation to any faults or criticalities that arise during the guarantee period. Elements covered by the audit include: checking respect of contractual procedures, checking the process of managing complaints under guarantee, and checking cost management.

Automotive Infrastructure & Transport

Via Corsica, 12
Genoa
Italy

+39 010 5385683

You may also like