Services – Children’s homes – Guidelines for the application of the UNI EN ISO 9000 standards
 Reference market
- Educational communities.
- Shelter home communities.
- Family type communities.
- Community groups in flats.
Reasons and benefits
- Additional guarantee of service quality to families and client authorities.
- Demonstration of goodwill by the certified structure, often acknowledged by public tenders for the assignment of services.
- Organisational improvement and institutionalisation of operating methods, capitalisation of experience and skills.
Main aspects
- Integrable with and additional to ISO 9001.
- Represents a reference for quality management system certification in structures for young people with social needs at various levels.
- Provides general requirements for processes which include the information to be given and the admission, inclusion and discharge phases of a young person, as well as aspects related to management and organisation of the day; the standard also contains requirements to develop the processes, which concern definition of the needs of the guest, definition of roles and responsibilities, personnel and requirements more specifically dedicated to developing activities; the last part of the standard is related to the design of innovative services.
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