ISO 11034:2003

Early childhood services – Service requirements

Reference market

• Nurseries.
• Integrative services to nurseries, such as centres for children and parents, games centres/areas.
• Territorial education services.

Reasons and benefits

• Additional guarantee of service quality to families and client authorities.
• Demonstration of goodwill by the certified structure, often acknowledged by public tenders for the assignment of services.

Main aspects

• Integrable with and additional to ISO 9001.
• Reference for certification of a QMS in nurseries, pre-school structures or other services related to early childhood.
• It consists of one part relevant to service management (organisation, information for families, management of areas and furnishings, personnel, design and implementation of the educational project and verification) and a second part relevant to design of innovative services.